Every year one in every six individuals or 48 million Americans experience a foodborne illness. When an outbreak occurs at your restaurant, the investigation process can be difficult. Are you ready?
Be prepared to respond to a direct complaint from a customer who thinks they got sick from eating at your foodservice. Long before you ever receive that call or email from a guest who thinks the food they consumed at your operation made them sick, obtain or prepare an intake form to guide the conversation with the customer.
Be prepared to respond to a direct complaint from a customer who thinks they got sick from eating at your foodservice. Long before you ever receive that call or email from a guest who thinks the food they consumed at your operation made them sick, obtain or prepare an intake form to guide the conversation with the customer.
Hand hygiene is one way to control from risks of illness. Putting this into practice is always challenge.
Hand hygiene is one way to control from risks of illness. Putting this into practice is always challenge.
In our first blog for August, we reviewed best practices for purchasing and receiving, and why these can mitigate risks to safety of food from unintentional or intentional threats. In this posting, we offer some resources from trustworthy sources that can help foodservice managers in developing their own guidance for staff to follow when purchasing…
There has been a lot of attention to restaurant reopenings this summer. At FoodHandler, we have covered this topic with a webinar, development of a checklist, and creation of signage for posting in foodservices, in addition to discussing this topic in previous blogs. General best practice is to keep the coronavirus from entering the foodservice….
Earlier this month, we discussed the importance of being proactive in accommodating customers and staff with allergies. If you read the post, hopefully the message about the importance of training staff on ways to protect guests was loud and clear! Therefore, we devote this blog to discussing some resources available to assist in training staff…
When we began our careers in foodservice management many years ago, allergies were not very commonplace. Yes, occasionally there were customers who had a random allergy – peanuts, or perhaps MSG (which is actually an intolerance) – but nothing like what goes on today in most food operations, with both customers and employees dealing with…
